# FAQ — Frequently Asked Questions
Below are answers to the most common questions our customers ask about Pleasura, our products, and our services.
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## 📦 Do you ship discreetly?
Yes. All orders arrive in **plain, unmarked packaging** with no mention of Pleasura or intimate products.
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## 🚚 How long does shipping take?
- Standard: 3–7 business days
- Expedited: 2–4 business days
- Express: 1–2 business days
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## 💳 How will the charge appear on my bank statement?
A neutral billing descriptor is used.
There is **no reference to Pleasura or adult products.**
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## 🔄 Can I return an item?
For hygiene reasons, returns are accepted **only if the product is unopened and sealed**.
Opened intimate products cannot be returned.
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## 🛠 My item arrived damaged — what should I do?
Contact us within 48 hours with a photo or video.
We will replace it **at no extra cost**.
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## 🧼 Are the materials body-safe?
Yes. We focus on silicone, ABS, stainless steel, and certified body-safe materials.
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## 👫 How do I choose a product as a beginner?
We recommend starting with products from our **Beginners Collection**, designed for comfort, simple use, and soft intensity.
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## 🧴 What lubricants should I use?
Use **water-based lubricants** with silicone toys.
Avoid silicone-based lubricants on silicone products.
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## 📬 Can you ship to a different address or a PO Box?
Yes — we ship to PO Boxes and alternate addresses.
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If you have a question that is not listed here, please contact us anytime at **support@pleasura.us**.