Shipping policy

 

Shipping Policy

 


 

🔒 Discreet Packaging

 


All Pleasura orders ship in plain, unbranded packaging to protect your privacy.

Your billing statement will appear as a neutral descriptor and will not mention intimate products.

 

 

 

📦 Order Processing Times

 

 

  • All orders are processed within 1–2 business days.

  • During peak seasons (Valentine’s Day, Christmas), processing can take an extra day.

 


You will receive an email confirmation immediately after your order is placed.

 

 

 

🚚 Shipping Times (USA & Canada)

Shipping Method

Estimated Time

Standard

3–7 business days

Expedited

2–4 business days

Express

1–2 business days

Shipping time begins once the order is processed.

 

 

 

🔍 Tracking Information

 

 

  • Once your order ships, you will receive a tracking number by email.

  • Tracking updates may take up to 24 hours to appear in the carrier’s system.

 

 

 

 

🛑 Changing or Canceling Orders

 


Because we sell intimate wellness & personal care items, orders cannot be changed or canceled once processing begins.

If you need help, contact us right away — we’ll try to catch your order before it ships.

 

 

 

📬 Lost or Stolen Packages

 


Pleasura is not responsible for packages marked “Delivered” by the carrier.

However, we will gladly help you file a claim and support recovery.

 

 

 

🌍 International Shipping

 


Available to select countries.

Customs duties or local taxes (if any) are the responsibility of the customer.

 

 

 

Returns & Refunds Policy

 


Because Pleasura sells intimate, personal, and hygiene-sensitive items, our return policy follows strict health and safety rules.

 

 

 

❤️

Eligible for Return (Within 30 Days)

 


We can accept returns ONLY if all conditions below are met:

 

  • item is unopened

  • item is in original sealed packaging

  • product has never been used

  • return request is submitted within 30 days of delivery

 


This applies to:

✔ sealed vibrators

✔ unopened couples’ toys

✔ sealed lubricants and oils

✔ unopened massage products

✔ wellness accessories in sealed packaging

 

 

 

❌

Not Eligible for Return

 


For hygiene reasons, we cannot accept returns of:

 

  • opened or used items

  • products without the original hygiene seal

  • lubricants, oils, cosmetics with broken seals

  • items damaged by misuse

  • “buyer’s remorse” after opening

  • clearance items (final sale)

 

 

 

 

🧾 Defective or Damaged Product

 


If your item arrives damaged, defective, or not working:

 

  1. Contact us within 48 hours

  2. Include your order number

  3. Attach a photo or short video

 


We will replace or refund it at no extra cost.

 

 

 

💰 Refund Timeline

 


Once your return is approved and received:

 

  • Refund is issued to your original payment method

  • Processing time: 3–5 business days

  • Shipping fees are non-refundable unless the item was defective

 

 

 

 

🤝 Contact Us

 


Email: support@pleasura.us

We reply within 24 hours.